Some Frequently Asked Questions and Studio Policies:
1. What do I have to bring to class?
Nothing but yourself! We provide mats (and wipes for after use), blocks, straps, blankets, bolsters and more for yoga classes, and towels for dance classes. Bring bottled water, or a reusable water bottle.
Please avoid heavy meals, smoking or perfumes prior to class, this way everyone has a good experience.
1.5 What if I arrive early or late?
In either circumstance please use our back entrance to honor savasana for the class before you. If you are early you can sit in our waiting area, grab a snack or drink, and prepare for class. If you arrive late please enter quietly and take a place at the back of the class
2. What should I wear to yoga?
Wear comfortable clothing that is not too loose – nothing baggy where your form would not be discernible (we need to check alignment). Our room fluctuates between classes so you can wear a light layer or tee shirt. Many people opt for tee shirts and a light weight zip-up. No shoes are worn during yoga, socks are optional though it is recommended you take them off.
3. What should I wear to Zumba?
Zumbawear of course! Just kidding, though we do sell a limited amount of Zumba clothing. Well fitting sports support/underwear, and anything you would wear to workout it. Fitness, cardio or cheerleading shoes are preferable, gym shoes will suffice.
4. Do I have to register for class?
Yes. Pre-registering for class, whether paid or not, helps us figure out how many people to expect, layout of class and of course reserves a spot for you in our popular classes and times that tend to fill up. If you pay for class you are guaranteed a spot in that class. Here is a post on how to complete registration for class. You can register for classes up to 2 hours before the class starts. Teachers are not required to show up if there is no-one registered so your registration guarantees our teachers will be present. Many have children requiring care, drive from other towns or have other jobs – would you go into work if you weren’t getting paid and it cost you money?
4.5 I need to cancel my class, how do I do this?
If you do not cancel online 2 hours before class your pass is forfeit as if you had attended. To cancel sign in online, click on MY INFO and then subcategory MY SCHEDULE, there is a cancel option for each class you are registered in.
5. I tried to register but could not, is the class full?
Our system locks out registration two hours before class, that way instructors know who to expect and if they have to cancel class, have enough time to do so. You may always call and check on class status if you miss registering but we can not guarantee an immediate reply. Please leave a message and we will attempt to call you back. You can always try your luck and show up, but if no-one is there, then you weren’t expected. A class is definitely canceled for emergency or illness if it has a red line through it and is listed as such, or if you can no longer see it on the schedule.
6, Is there somewhere I can change?
Absolutely, we have a restroom and when not in use a treatment room for changing.
7. I’m pregnant, when can I come to class?
As with any exercise please check with your primary care provider. This said, we do not limit a woman’s ability to participate in our classes. Please check with individual instructors though to make sure modifications can be made to accommodate you during this phase of life.
8. Can I pay for class in person?
You absolutely may! We use the same system in the studio that you access from home, but sometimes it can be overwhelming or down for maintenance. You can always pay by MC/VISA, cash or check at the time of class. The walk-in rate for class is $15 for a single class, $12 if you pre-register and pay online.
9. Where are you located?
We are at 2035 S Washingston St Suite 147 in the Old Farm Marketplace. This is on the corner of 87th and Washington Street, south of the downtown area.
10. I’m new to class, will I be able to keep up? What is it like?
Everyone is new to class, or new to our studio at some point. You definitely will be able to keep up with class because our teachers are trained to make modifications for all levels. If you have a specific question regarding medical problems that may keep you from enjoying class always start with your primary care provider’s suggestions, then ask your instructor if they will be able to accommodate your needs. We want everyone to have a safe experience, so if you are concerned, let us know.
All of our classes are unique. Each class has its own energy based on the mix of students who are attending, their intentions and what they bring to class. Yoga classes may be taught with a mix of workshop, partner, or individual work, props or verbal and physical corrections. No two classes are the same. For general purposes we classify our yoga into two styles Gentle/Beginner and Power. This is like saying Yin and Yang, or Tapas and Raja, Cooling or Heating, or Restorative and Rigorous. It is just a label to help you narrow your focus a little. Our instructors pull from all schools and lineages of teaching – these are the two main distinctions that we have found – from here each class is then based on the needs of the students in class.
12. What are passes?
Our system is paperless. You may pay for admission to one class, up to 16 classes at a time. These form our “class passes” which are stored in our system. As you register for classes, a class is deducted from your pass. You have up to two hours before most classes to register, and an equal amount of time to cancel without a change in your pass, this is an “Early cancel”. If you do not show up or cancel later than this your pass is charged as though you were in class – this is because a space was held for you, and instructors were booked for the class.
Our passes expire either 30 days from purchase, so please make sure you keep track. If we cancel a class, the class will be put back on your pass for your use, it is up to you to book this class within your pass time. We make all efforts to run all of our classes or find substitute teachers when possible but occasionally emergencies or illnesses arise.
There are absolutely no refunds, no extensions and no transfers on passes. No exceptions.
We do NOT charge joining or monthly membership fees, you simply pay for admission to the classes you want to take.
13. Where do I buy a pass?
You may purchase passes online or in the studio and passes may be shared between friends / family members – you are responsible for any disputes of shared passes. Our software company now only allows for the studio owner to set up absolute sharing such as between family members but you can always register a friend or book for a friend, this is an option when you log in called “reserve for”.
14. What are your cancellation policies?
For any individual sessions; one to one yoga, personal training or Thai Bodywork – you must give 24 hours notice either by phone, online cancellation or email. Cancellation without 24 hour notice will be forfeit and not available to reschedule. Our time is as precious as yours and many sessions require more than the time you are billed for in preparation.
Most classes may be canceled up to 2 hours prior to the start time without a penalty, the exceptions are Specialty Classes and Workshops (12 hrs notice). Late cancels are appreciated and will keep your account in good standing, but you will be billed for the class as if you attended.
15. Can I try a class free?
We do not offer free classes. As a small family owned business the reality is that we are similar to a restaurant that could not offer you the first meal free – we simply would not be able to stay in business. We are not a large gym or corporate studio with membership fees, joining fees or monthly fees, all of our revenue comes directly from the class fee. We do offer a one time class pass for $15 which is the lowest drop in rate for any private studio in the area. We also allow you to pay after your first class so when you see how much you enjoy our classes you can apply a discounted pass directly to that day’s class. If you view our class cost page you will find we offer some very reasonable pass rates and attempt to make classes available to as many community members as possible.
We do offer free events regularly such as Free Yoga Day class, Free Holiday Fitness Parties, and more which are always noted on our Facebook Page under Events and under the Workshops tab in our registration software.
Be sure to register with our software and become a FB Fan because we offer discounts through the studio on class admission. Past discounts have included $7 class fees, 5 for $40 class passes and $99 unlimited monthly classes. The only way to find out about these deals is through our sites.
